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Enterprise Systems
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UX Research & Workflows
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Public Sector Experience
• Enterprise Systems • UX Research & Workflows • Public Sector Experience
Howdy!
I’m Laura — a UX researcher and consultant who works at the intersection of research, strategy, and the complex systems that real people depend on every day.
Most of my work lives inside the systems that are built to serve large communities at scale: benefits portals, workforce platforms, and government case management tools. I research, I facilitate, I design, and I advocate — usually all on the same project. I care deeply about clarity, accessibility, and building things that hold up in the real world.
Based in Chicago and looking for my next chapter. Feel free to say hi at laura.nguyen@myyahoo.com!
Featured Projects
Note: Select work is password-protected and adapted to protect confidential information. Access is available via my resume.
Public Benefits System Modernization
Leading a multi-phase usability overhaul for a public benefits platform serving 10,000+ citizens and 200 state agents: from research and discovery through design and delivery.
Workforce Development System Stabilization
Stepping into a functional lead role during a critical system transition, stabilizing delivery and improving usability across a large-scale workforce platform serving citizens, staff, and business partners.